Terms and Conditions 

HideHouse UK Ltd Limited . Registered office: 46 Bideford Avenue, Perivale, Middlesex UB6 7QB. Registered number: 7170144 (England & Wales). Registered VAT No: 825 5830 20 The following T&C’s apply to all transactions. Placement of an order indicates your acceptance of these T&C’s. Please read them carefully.

 

Ordering & Cancellation

By placing an order, you warrant that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. All prices listed are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices are EXCLUDING VAT. No contract for the sale of any product will exist between you and HideHouse UK Ltd until we accept your order by dispatching the product to you. We reserve the right to charge 30% restocking fee (for in stock items) or if that item is made to order, no refund will be available.

 

Before placing an order, please ensure all items of furniture will fit through any doorways, hallways, stairs and landings on route to the required room. In the event that you make a purchase that cannot be delivered you will we liable for inbound and return shipping charges.

 

Delivery

Deliveries are made by carriers. We shall not be held responsible should you dispose of your current furniture before our delivery. Please check carefully all boxes for damages. All visible damages should be noted on the delivery note and should also be notified to our sales offices with 24hours.

 

Competition Entrants

  1. By entering the Competition, you hereby warrant that all information submitted by you in your Entry is true, accurate and complete in every respect. HideHouse UK Ltd reserves the right to verify any information contained in your Entry and/or your eligibility to enter the Competition.
  2. Unless otherwise stated in the Competition Terms, the Competition is only open to persons who are resident in the United Kingdom and persons who are resident outside of the United Kingdom may not apply. Where a Competition is open to persons who are resident outside of the United Kingdom, no person may enter the Competition if the Competition breaches any law or regulation of the jurisdiction in which they are resident.
  3. Unless otherwise stated in the Competition Terms, the Competition is open to persons of any age. HideHouse UK Ltd assumes that by entering into the Competition, the parents or guardians of any entrant that is aged under the age of 18 have consented to that person's entry into the Competition and these Rules. Entrants may be required to provide proof of identity and if aged under 18, should be able to demonstrate to HideHouse UK Ltd's satisfaction that their parent/ guardian has given their consent to such entry.
  4. HideHouse UK Ltd reserve the right in its absolute discretion to disqualify any entrant if it has reasonable grounds to believe that an entrant has breached any of the Rules, any applicable law (including copyright law) or has otherwise infringed the intellectual property of any other person. Each entrant acknowledges and agrees that any failure to comply with the Rules could lead to HideHouse UK Ltd disqualifying that person, without HideHouse UK Ltd giving any reason for such disqualification or granting any opportunity for challenge.
  5. Any person that is: (a) an employee of any company involved in the Competition (including HideHouse UK Ltd); or (b) a family member of such employee, is not eligible to enter the Competition. HideHouse UK Ltd reserves the right to disqualify any person that it knows is, or has reasonable grounds to believe is, ineligible for the Competition as a result of this Rule.
  6. In the event that a Prize-winner is disqualified from the Competition, HideHouse UK Ltd will, unless otherwise stated in the Competition Terms, select an alternative Prize-winner in the same manner as the original Prize-winner and such selection will be subject to the Rules.

 

Competition Entries

  1. Entries must be made by the Closing Date and in the manner set out in the Competition Terms. Failure to do so will result in disqualification.
  2. In order to enter the Competition a purchase is necessary.
  3. Unless otherwise stated in the Competition Terms, only one Entry per person is permitted. In the event that HideHouse UK Ltd discovers or has reasonable grounds to believe that the same person has made multiple Entries, such person and any Entries made by them shall be disqualified and, if such Entrant has already been selected as a Prize-winner, an alternative Prize-winner will be selected in accordance with Rule 10 above.
  4. Unless otherwise set out in the Competition Terms, HideHouse UK Ltd accepts no responsibility for the return of any Entries.

 

Prize-winners

  1. Prize-winners will be selected and notified in the manner set out in the Competition Terms. No prize will be awarded where any entrant has committed any form of misconduct (as determined by HideHouse UK Ltd in its sole discretion).
  2. Where Entries are judged on artistic or other subjective criteria, HideHouse UK Ltd reserves the right to set amend the criteria used to judge Entries.
  3. Prizes are non-transferable and there is no cash alternative. In the event of a prize being unavailable for any reason HideHouse UK Ltd reserve the right to substitute prizes of equal or greater value at any time.
  4. Prizes must be accepted in the manner set out in the Prize Notification. In the event that any Prize Notification is returned as undeliverable or any Prize-winner fails to validly reply to a Prize Notification within 28 days, HideHouse UK Ltd reserves the right to disqualify the Prize-winner and select an alternative Prize-winner in accordance with Rule 10 above.

 

Liability

  1. HideHouse UK Ltd accepts no responsibility for any damage, loss, injury (other than our liability for personal injury or death as a result of our negligence) or disappointment of any kind suffered by any entrant in entering the Competition, including as a result of any entrant winning or not winning any prize.
  2. HideHouse UK Ltd accepts no responsibility for Entries lost, damaged or delayed in the post, or due to computer error in transit. Entries made online using methods generated by a script, macro or the use of automated devices will be void.

 

Payment Methods

We accept all major credit and debit cards Visa / Visa Electron, MasterCard and Switch / Maestro. Payments can also be made by bank transfers (a scanned copy of the transfer will be required after payment is made by email to This email address is being protected from spambots. You need JavaScript enabled to view it.), we cannot dispatch the goods until payment has been cleared.

 

Returns Policy

If you are dissatisfied with your purchase you have seven days if you wish to return it. Should you wish to return the goods it is your responsibility to take good care of the product. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. Refunds will be issued back to your card within 14 days of collection after the goods have been inspected at our distribution centre for damages. We reserve the right to withhold all or part of the refund if items are returned damaged.

 

Force Majeure

We shall not be liable for delay or non-delivery by reason of but not limited to lock-outs, strikes, riots, malicious damage, labour disturbances, trade disputes, government action, (including action by any local or statutory authority), fire, floods, vehicle breakdown, acts of God, delays by suppliers or any other cause whatsoever beyond our control.

 

Our Guarantees

 

Price - HideHouse UK Ltd Limited’s products conform to strict quality standards. Only top quality materials are used for the products and this ensures a long lasting piece of furniture. Due to the large amount and the direct distribution from manufacturer to consumer HideHouse UK Ltd can always guarantee you the best prices and you will not find the same great quality at our price.

 

All discount rewards apply to products over £100 only. Discounts cannot be combined with any other offer (i.e. Student Discounts). To receive this offer, all purchases must be made before the end date.

 

Money Back - If your order is not delivered within the specified time, maximum 16 weeks from date of order, we will refund the full amount back. This excludes orders for special items.

 

Products – HideHouse UK Ltd Limited puts an emphasis on impeccable quality. Regular inspections ensure the high quality standards of our products. HideHouse UK Ltd offers a 12 month guarantee on all products. If an article, contrary to the expectations, during this period gets a defect, it will be replaced free of charge. The defect does not however extend to damages made by the purchaser, e.g. damage caused by normal use (wear and tear), Loss of buttons, improper handling, and temperature or weather conditions.

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